Policy & Returns
Refund & Returns Policy
We strive to ensure your satisfaction while maintaining the safety and quality of our medicines. Please read carefully.
At Dr. Hamza Homeopathic Clinic, we strive to ensure customer satisfaction while maintaining the safety and quality of our medicines. Please read our return and refund rules carefully before placing an order.
Unused items eligible
Return within 2 days only
Confirmation required first
PKR 300 confirmation fee
Return Timeframe
Any medicine return request must be made within 2 days of delivery. Requests after 2 days cannot be accepted under any circumstances.
Eligibility & Condition
Medicines must be unused, unopened, and intact to be eligible for return. Broken, opened, or used medicines cannot be returned under any circumstances.
Refunds
Once your return is received and approved, your refund will be processed promptly. Refunds will be made via the original payment method.
Return Procedure — Step by Step
1
Contact us first to inform about your return at the parcel address.
2
Your return will only be accepted after confirmation from our side.
3
A refundable confirmation fee of PKR 300 is required to process your order. If your order is not accepted, this fee will not be refunded.
Important Notes
Always inform us before sending any medicine back.
Only medicines returned according to the above rules and after our confirmation will be accepted.
Shipping costs for returns are the customer’s responsibility.
This policy ensures the safety, quality, and effectiveness of all medicines delivered by Dr. Hamza Homeopathic Clinic.
Need Help? Contact Dr. Hamza
For questions regarding returns or refunds, reach out directly